Help & Support

5 articles

Contact Us

Need to get in touch? Whether it's styling advice, hair care tips, order related queries, or suggestions on shade matches, our customer service team are always happy to help. There are a number of di…

Updated 2 years ago by Rebecca

My item is on backorder - what does this mean?

If the item you're looking to order is currently out of stock - don't worry! You can place a backorder to ensure that the stock is reserved for you when our next restock arrives. Your order will be d…

Updated 6 months ago by Rebecca

What can your customer service team assist me with?

Whether it's an order related query, advice on what shade/ product would best suit you or a question about your Milk + Blush extensions, our customer service team are more than happy to assist you at…

Updated 2 years ago by Rebecca

Why can't I log in to my account?

Before logging in to your account, please ensure the correct country is selected from the drop-down menu at the top of the webpage. When the wrong country is selected we find customers have problems…

Updated 2 years ago by Rebecca

Fraud Prevention

To ensure the safety of our customers' payment information and to protect ourselves from fraudulent activity, we have a very secure order processing system. Sometimes our system may detect that your…

Updated 1 year ago by Rebecca

(opens in a new tab)