To ensure the safety of our customers' payment information and to protect ourselves from fraudulent activity, we have a very secure order processing system. Sometimes our system may detect that your order is at potential risk of fraud, and in this instance your order will automatically be placed on hold until we verify your order details with you as the card holder.
There are a number of reasons why your order may be flagged, such as:
- a discrepancy between your billing and shipping information
- high value order
- your shipping/billing region having a high rate of online fraud activity
or other factors.
If your order is flagged, you will receive an email from the team via firstname.lastname@example.org asking you to verify your details. To verify, and ensure your order is processed in a timely manner, please respond to the email as soon as possible with the requested information.
Thank you for your co-operation and understanding!