Lost orders / Denial of receipt

Updated 1 month ago by Rebecca

If you have not received your order, or dispute the delivery status, we are able to raise a claim with the courier on your behalf. Claims can be submitted for missing parcels (lost in transit), or ‘denial of receipt’.

Orders lost in transit

If your tracking information is incomplete or unclear, your item is most likely delayed and awaiting the next scan on the delivery route. However, on rare occasions parcels may be lost in transit. As per Royal Mail's policy, they will not accept a claim for the loss of an item until 15/25 (UK/International) working days have passed since the despatch date. Until this point, there is a chance that the item may still be delivered or returned to sender. If your parcel has not arrived with you by the 15th/25th working day, please get in touch with our team via hello@milkandblush.com who will be able to assist you in submitting a claim for the loss.

Denial of receipt

Milk+Blush orders are sent with tracking and delivery confirmation. If the tracking information confirms that your order has been successfully delivered, but you have not received your order, please see this page for help with locating your package.

A kind note: your delivery may have been left with a neighbour which may not necessarily be the neighbour next to or directly opposite you. Please check with all possible neighbours before contacting us.

If you still cannot locate your order, please let us know. We will assist you with the relevant claims process with Royal Mail. Please be assured Milk+Blush are here to help and support you throughout the claims process, however please be advised that Royal Mail's claims processing time is out of our control. We will update you as soon as we have a response from the Royal Mail team.

Royal Mail's current claims processing time is approximately 30 days for UK shipments, and 90 days for International shipments.

Denial of receipt claims: Unfortunately we cannot reimburse you or replace the order until the claim has been finalised and the shipment is declared as lost by Royal Mail. The outcome of the claim is entirely at Royal Mail's discretion.


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