Need to return your order to us? We're here to help!

<h2 id="returns">Returns</h2>If you need to return your order to us, we&apos;re here to help! To make a return, simply email us at hello@milkandblush.com us within 21 days of receipt of your order and let us know about your return. Please ensure that your return conforms to our terms and conditions and our <a href="https://milkandblush.helpdocs.io/returns/returns-policy" target="_blank">Returns Policy</a>.Terms and Conditions of Returns, Refunds and Exchanges:<ul><li>Hair extensions must be unopened, unused and free from odours.</li><li>The package and contents must be in the same brand new sealed condition in which they were sent to you.</li><li>The void seals must be intact and must not be tampered with.</li><li>The &apos;Look At Me&apos; tester weft, which is part of your full set, must be returned to us along with your sealed full set without use and free from odours.</li><li>You must clearly fill out your returns form and include it with your return.</li><li>You must let us know that you&apos;d like to return your item(s) within 21 days of receiving your order.</li><li>The shipping cost of the return must be covered by the customer unless stated otherwise.</li><li>All refunds will be made to the same payment method used when placing your order.</li><li>We aim to process all returns within 1-5 business days of receiving them.&#xA0;</li><li>We recommend using a tracked service with Royal Mail or a trusted courier. We cannot be responsible for any lost packages.</li><li>Any returns should be address and sent to: Milk &amp; Blush: Returns, R1.3: H3, The Maltings, East Tyndall Street, Cardiff, CF24 5EA, United Kingdom</li><li>If the above requirements are not met, your return will not be accepted.</li></ul> Refunds:So long as your return adheres to our <a href="https://milkandblush.helpdocs.io/returns/returns-policy" target="_blank">Returns Policy</a>, we will be able to refund your order. This will be refunded to your original payment method. We will email you to confirm once your refund has been actioned. Usually your payment provider will clear funds to your account within 1-2 business days, but this can take up to 28 days. Exchanges:We are no longer offering exchanges. Please return your item for a full refund and place a new order in the meantime.&#xA0;Pop the team an email for a new shade match at hello@milkandblush.com. Faults:We understand that receiving faulty products can be frustrating, and we strive to provide the highest level of customer satisfaction. By reporting any faults promptly, we can efficiently address the issue and find a solution that works for you. Our customer support team is always available to assist you, and we appreciate your cooperation in this matter.We kindly request that if you come across any faults in your products, you report them to our customer support team via email at hello@milkandblush.com. In the event that you discover that your hair extensions are faulty, it is imperative that you inform us within a maximum of 30 days from the date of receipt. This is because human hair extensions are considered to be a consumable or perishable item, and thus prompt reporting is necessary to ensure the best resolution. <div class="note-callout">As noted in the returns policy, we are unable to accept returns on hair extensions that have been opened or if the packaging has been tampered with. Under no circumstances do we accept returns on hair which has been dyed or toned. Dyeing or toning your extensions is at your own risk and we cannot accept responsibility for any unwanted results.</div> Kindly note: If you have any issues with your return or any queries relating to our returns policy, please contact hello@milkandblush.com. If it&apos;s about an existing return, we will need your order number,&#xA0;the item(s) that you have returned and your proof of postage receipt including tracking number (you can just attach this to your email as a photo or scanned document).

How can I return an order for a refund?

Need to read our returns policy in detail? Find it here.

<h3 id="returns-policy">Returns Policy</h3> Detailed Returns PolicyAs part of the Consumer Protection (Distance Selling) Regulations Act 2000, you have the right to return your product for a refund on the condition that you provide us with a written notice (email) within 21 days. As part of the Consumer Protection Regulations Act 2000, certain goods by reason of their nature cannot be returned. Hair extensions are hygiene sensitive products, therefore once the seal has been broken or the extensions have been taken out of their packaging, they will be exempt of refund or exchange. In the case of hair extensions, your right to return is only valid if the hair extensions have not been removed from their original packaging, are in their original brand new sealed condition and the tamper seal/guarantee void seal/packaging has not been tampered with. Once the tamper evident/guarantee void seal has been removed or the packaging has been tampered with, they will not be eligible for a refund or an exchange. If you require a return on a Milk &amp; Blush order, you will need to pay the costs of postage and the goods are your responsibility until they have been received by Milk &amp; Blush. Once you have notified us, you must return the product back to us immediately. Original postage costs are non-refundable. How To Return<ul><li>Visit the <a href="https://www.milkandblush.com/pages/returns" rel="noopener noreferrer" target="_blank">returns page</a> to initiate a return or contact our customer care team at hello@milkandblush.com.</li></ul> Hair Extension Returns<ul><li>We are happy to accept your hair extensions back for return as long as they remain unopened. The hygiene seal still be intact and the hair must not be removed from the original packaging.</li><li>All of our full sets of extensions and ponytail extensions come with a tester weft packaged separately, which allows you to check the shade, length and thickness of your order without opening the full set and breaking the hygiene seal. This must also be returned with your full set or ponytail.</li><li>Discontinued lines/outlet shades are not eligible for return.</li><li>Single wefts come packaged with a clear window so that you can check the shade before opening the packet. Any single weft packets which have been opened are not eligible for return.</li><li>You must notify us of your return within 21 days of receiving your order. Please let us know via email at hello@milkandblush.com.</li></ul> Kindly note: If you have any issues with your return or any queries relating to our returns policy, please contact hello@milkandblush.com. If it&apos;s about an existing return, we will need your order number,&#xA0;the item(s) that you have returned and your proof of postage receipt including tracking number (you can just attach this to your email as a photo or scanned document).

What is your returns policy?

Can't find your returns form? Not a problem.

<h3 id="returns-form">Returns Form</h3><ul><li>A returns form will have been included with your original order but if you can&apos;t find it, that&apos;s not a problem.</li><li>To download and print a new returns form, just <a href="https://hsfiles.gorgias.help/gm/help-centers/53729/attachment/59844591-4bbb-4130-8076-d73712802623.pdf">click here</a>.</li><li>As per our returns policy please let us know within 21 days of receiving your order that you wish to return your order. We will need all of the required information on the form to be filled out in order to quickly process your return. Once it&#x2019;s filled out, pop the form in the parcel with the item(s) that you are&#xA0;returning to us and post it back to us using the address provided on the form.</li></ul> Kindly note: If you have any issues with your return or any queries relating to our returns policy, please contact hello@milkandblush.com. If it&apos;s about an existing return, we will need your order number,&#xA0;the item(s) that you have returned and your proof of postage receipt including tracking number (you can just attach this to your email as a photo or scanned document).

Where can I get a new returns form?

Original payment card no longer valid? Here's what we can do.

<h3 id="card-not-valid">Card Not Valid</h3><ul><li>Your refund will still go back onto the card details used from your order, so long as the account linked to that card is still open. For this reason, when a card is lost, stolen or cancelled, we can still refund your original card.</li><li>We cannot refund your order to a different card or payment method.&#xA0;</li></ul> Kindly note: If you have any issues with your return or any queries relating to our returns policy, please contact hello@milkandblush.com. If it&apos;s about an existing return, we will need your order number,&#xA0;the item(s) that you have returned and your proof of postage receipt including tracking number (you can just attach this to your email as a photo or scanned document).

What happens if my original payment method is no longer in use?

Need to return an item from outside of the UK? Here's what to do.

<h3 id="returning-items-from-outside-the-uk">Returning Items From Outside the UK</h3><ul><li>If you are returning your item from outside of the United Kingdom, your postal service will provide you with a customs form. This will need to be visible on your returned parcel.</li><li>You must clearly write the following on the customs form:&apos;RETURNED ITEMS NO DUTIES&apos;. If you fail to do this, your item may incur additional customs charges which are out of our control, or it may be returned back to you before it reaches Milk &amp; Blush.</li><li>You should never return your item with FedEx, it will be rejected.</li><li>You must notify us of your return within 21 days of receiving your order. Please let us know via email at hello@milkandblush.com.</li></ul> Kindly note: If you have any issues with your return or any queries relating to our returns policy, please contact hello@milkandblush.com. If it&apos;s about an existing return, we will need your order number,&#xA0;the item(s) that you have returned and your proof of postage receipt including tracking number (you can just attach this to your email as a photo or scanned document).

Returns

How can I return an order for a refund?

What is your returns policy?

Where can I get a new returns form?

What happens if my original payment method is no longer in use?

How can I return items if I'm outside the UK?