Refunds + Exchanges

Updated 2 months ago by Rebecca

PLEASE NOTE: Due to implications of the continuing advice regarding Coronavirus, our staff are currently working externally where possible and on limited resources. At this time please be advised that if your return has been sent tracked, there may be a slight delay between your returned parcel showing as delivered at our facility and your refund/exchange being processed. We aim to process all returns as quickly as possible.


If you need to return your order to us, we're here to help!

To make a return, simply notify us within 21 days of receipt of your order. Please ensure your return conforms to the returns policy.

As noted in the returns policy, unfortunately we are unable to accept returns on hair extensions which have been used or if the packaging has been opened or tampered with.

Please complete your returns form which included with your order (alternatively you can use the form attached below) then return to the address provided.

Returns Form2020.pdf

We aim to process all returns within 1-5 business days of your return arriving back to us. 

Our aim is to complete this as quickly as possible for you.

We will email you when your return arrives at our returns centre and keep you updated as to the progress of your refund.

If you have any problems with your return, please contact We will need your order number, the items you have returned and your proof of postage receipt including tracking number which you can attach as a photo or scan.


The quickest way for you to obtain a different set of extensions is to place a new order and to send your original order back for a refund.

This will be refunded to the same payment method you used when placing your order.

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