Refunds + Exchanges

Updated 1 month ago by Rebecca


If you need to return your order to us, we're here to help!

To make a return, simply notify us within 21 days of receipt of your order. Please ensure your return conforms to the returns policy.

As noted in the returns policy, we are unable to accept returns on hair extensions which have been opened or if the packaging has been tampered with.

Please complete your returns form which is included with your order (alternatively you can use the form attached below) and email us at for next steps.

NOTE: We're pleased to announce that we now offer FREE Returns for all UK orders. If you are returning an order from the UK, please disregard the following information on the current returns form: "If you require a refund on a Milk + Blush product you will need to pay the postage costs." If your order has been dispatched to an address outside of the UK, unfortunately we can't offer you a Free Returns service and return charges from outside the UK are out of our control.


We aim to process all returns within 1-5 business days of it arriving back to us. Our aim is to complete this as quickly as possible for you.

We will email you when your return arrives at our returns centre and keep you updated as to the progress of your refund. All refunds will be made to the same payment method used when placing your order.

If you have any problems with your return, please contact We will need your order number, the items you have returned and your proof of postage receipt including tracking number which you can attach as a photo or scan.


The quickest way for you to obtain a different set of extensions is to place a new order and to send your original order back for a refund. However, we are happy to action exchanges for items of the same value, e.g a shade swap. Please include this information on your returns form, inside the parcel. We will email you once your exchange has been actioned.

Sale Items

Sale items are non-returnable.

Should a sale item arrive with a manufacturing fault, this will be considered for a refund. Please notify the customer care team via email at should there be any problems with your sale item.

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