Refunds + Exchanges

Updated 3 weeks ago by Rebecca


If you need to return your order to us, we're here to help!

To make a return, simply notify us within 21 days of receipt of your order. Please ensure your return conforms to the returns policy.

As noted in the returns policy, we are unable to accept returns on hair extensions which have been opened or if the packaging has been tampered with.

Please complete your returns form which is included with your order (alternatively you can use the form attached below) then return to the address provided.


We aim to process all returns within 1-5 business days of it arriving back to us. Our aim is to complete this as quickly as possible for you.

We will email you when your return arrives at our returns centre and keep you updated as to the progress of your refund.

If you have any problems with your return, please contact We will need your order number, the items you have returned and your proof of postage receipt including tracking number which you can attach as a photo or scan.


The quickest way for you to obtain a different set of extensions is to place a new order and to send your original order back for a refund.

This will be refunded to the same payment method you used when placing your order.

Sale Items

Sale items are non-returnable.

Should a sale item arrive with a manufacturing fault, this will be considered for a refund. Please notify the customer care team via email at should there be any problems with your sale item.

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