What Do I Do If The Payment For My Order Is Declined?

Updated 3 months ago by Rebecca

If your payment has been declined, then you’ll need to place your order again.

We’re not able to move the order back to your cart once a payment has been declined.

To help ensure your order is not declined when placing a new order we suggest checking the following:

1) Ensure that you have entered the card details correctly, e.g. the expiry date, billing address and security code on the back of your card.

2) Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.

3) If you've checked all of the above then you might want to try paying with another card.

If you've tried all of these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive, the browser and device you are using, and we'll try to resolve it as soon as we can for you.


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