Klarna

24 articles

Who is Klarna

Klarna is a payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers wor…

Updated 6 months ago by Rebecca

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our 'Pay later in 30 days' payment option, where you can pay for the goods once you have received them via credi…

Updated 5 months ago by Rebecca

How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the…

Updated 6 months ago by Rebecca

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or cr…

Updated 5 months ago by Rebecca

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our as…

Updated 6 months ago by Rebecca

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. Wh…

Updated 5 months ago by Rebecca

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chance…

Updated 6 months ago by Rebecca

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can…

Updated 5 months ago by Rebecca

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of f…

Updated 6 months ago by Rebecca

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by…

Updated 5 months ago by Rebecca

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor…

Updated 6 months ago by Rebecca

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Milk+Blush. All transactions take place via connections secured with the latest industry standard se…

Updated 6 months ago by Rebecca

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your or…

Updated 6 months ago by Rebecca

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact Milk+Blush to check on delivery. You can also contact Klarna’…

Updated 6 months ago by Rebecca

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Updated 6 months ago by Rebecca

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders t…

Updated 6 months ago by Rebecca

What happens if I cancel or return my order?

As soon as Milk+Blush have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

Updated 6 months ago by Rebecca

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

Updated 6 months ago by Rebecca

What happens to my statement, when I've returned the goods?

Once Milk+Blush has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a…

Updated 6 months ago by Rebecca

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your cred…

Updated 6 months ago by Rebecca

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

Updated 6 months ago by Rebecca

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information…

Updated 6 months ago by Rebecca

Have you received my payment?

If you pay by card, Milk+Blush will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your orde…

Updated 6 months ago by Rebecca

I still have questions regarding payment, how can I get in touch?

Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Updated 6 months ago by Rebecca

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